Prioritizing customers while chasing the bleeding edge of generative AI

As AI presents a world of unlimited possibilities for software companies

it also has the potential to open Pandora’s box, unleashing unintended consequences

This is especially true as the feature set of AI approaches artificial general intelligence (AGI).

However, it can also be used to create useless hype that does not move work or leisure forward significantly

Innovation is a wonderful thing — but the question to confront is “Are we creating what customers really want?”

Pew Research Center revealed that 52% of Americans feel more concerned

concerned than excited about the increased use AI.

There is a general unease that comes from media coverage,

and also a lack of understanding of how this will impact people’s day-to-day lives.

Meanwhile, companies are frantically creating and shipping a lot of ill

conceived AI features their customers don’t adopt,

driven by the fear of missing out (FOMO).

Doing so not only costs more money- AI via API is not cheap

but also has the potential to undermine a company’s reputation.