AI Lessons for Business Leaders

1. Ignore the hype and focus on the problem.

– AI-based customer experience (CX) and AI assistants can be especially helpful.

2. Approach AI from a practical perspective.

AI solutions can be massively helpful for specific problems like segmenting customers 

recognizing customer requests, and supporting customers with self-service for routine inquiries 

3. Treat AI like a human co-worker.

– Generative AI should be augmented with brand-specific training, rules, and processes.

4. AI is not the answer to everything.

– AI doesn't belong in every workflow or customer conversation.